Courier Charges Within New Zealand
- FREE SHIPPING (NZ delivery address only)
- We don't charge extra for dangerous goods. However, the delivery is Economy and will be on a 2 day service and can take longer for dangerous goods
We use:
- NZ Post
Delivery targets:
- All orders are dispatched from our warehouse in Christchurch. We aim to dispatch your order the same day if placed before 12pm, or after receiving your payment via internet banking. During public holidays and weekends, parcels are sent the next available working/business day. Also, payments made via Internet transfer on the weekend, will generally show in our account Tuesday morning.
- Small Parcels are targeted for Overnight delivery, however this is NOT guaranteed.
- Rural, Larger & Dangerous goods (ie: Aerosols) may take 1-3 days.
- Parcels may also take longer on public holidays and weekends or rural deliveries.
- Parcels sent on Fridays are delivered on Monday. There no Saturday deliveries.
If you require an update on an order still in transit, please contact NZ Post directly on 0800 268 7437, quoting the tracking number that is emailed when the order was shipped.
Signature Required / Authority to Leave:
- All our packages are sent as a Signature Required service. This means that the courier will need a Signature Required on delivery so someone must be available to receive. If you are not available, they will leave a 'Card to Call' so you can arrange re-delivery. There is also multiple options for parcel redirection - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave.
- If you would prefer to have your package left with no signature required, you will need to submit a Authority To Leave request via NZPost - https://www.nzpost.co.nz/personal/receiving/delivery-options/parcel-leave. This will mean you will not need to be home to sign for your package. The courier will leave your package in a safe place, whether attended or not. However, if the courier does not believe there is a safe place to leave the package, they may leave a "Card to Call" so you can arrange re-delivery. You also release Pastel Collective from all liability if an incorrect address is supplied or a parcel is stolen from your property after delivery.
- Delivery instructions will not be followed without an Authority To Leave request. However, even with an ATL in place, we can not guarantee that instructions will be followed to the letter. In particular, the courier will not call in advance to arrange delivery at a specific time.
Pastel Collective takes no responsibility for orders that are lost or stolen once the parcel has been delivered to the correct delivery address.
All orders dispatched receive a shipping confirmation email with a tracking number. All parcels can be tracked unless otherwise stated.
International Shipping
At this time, we only ship to Australia via NZPost International Air. Free shipping does not apply to international orders. Unfortunately, we are unable to ship to other international addresses. Our apologies for the inconvenience.
Returns, Damaged Faulty or Incorrect Items
Please read our Returns Policy here. All return requests should be submitted via the Returns policy page.
Disputed, Delayed or Lost in Transit Deliveries
Disputed, delayed or lost in transit deliveries MUST be lodged with NZPost or Pastel Collective within 21 days of the dispatch date. Unfortunately, we will be unable to assist outside of this timeframe, so if you have not received your order within 14 days of dispatch, please contact us HERE, selecting "Delivery Issue" as the reason.